Account help & recovery

Choose the option that matches your issue. For account-sensitive actions you'll be asked to verify ownership.

If SMS or authenticator codes aren't arriving, try switching networks, check spam filters, or use your backup codes.

If your account is locked for safety, contact support with identity verification and incident details.

Start the password reset flow — we'll send a secure reset link when possible.

Submit a support ticket. Include non-sensitive details: affected email/phone, time of last login, and error messages.

For your safety, we never ask for passwords or full backup phrases via support channels.